Privacy Policy

iChat AI Automation ("we," "us," or "our"), operating from CWS-1V-904477, 26th Floor, Amber Gem Tower, Ajman, UAE, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information you provide when using our website at ichatai.ae or when engaging our services.

By using our website or services, you agree to the practices described in this policy. We comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021 and its Executive Regulations).

1. Information We Collect

We collect information you voluntarily provide, including:

• Contact information — name, email address, phone number, and company name when you fill out our contact or qualification forms.
• Project information — details about your business processes and automation needs that you share during our discovery and onboarding process.
• Usage data — anonymous browsing data such as pages visited, session duration, and referral source, collected via standard web analytics tools.
• Communications — messages sent to us via WhatsApp, email, or the website chat widget.

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and schedule discovery calls.
• Provide, deliver, and improve our AI automation services.
• Send service-related updates and communications (no unsolicited marketing without your consent).
• Comply with legal obligations under UAE law.
• Improve our website and the quality of our chatbot responses.

3. Data Storage and Retention

Your data is stored on secure cloud infrastructure located within or outside the UAE. We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law. Client project data is typically retained for 3 years after project completion. Inquiry data is retained for 12 months.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share information only with:

• Service providers — trusted tools we use to operate our business (e.g., cloud hosting, email services, CRM tools). These providers are contractually obligated to protect your data.
• Legal authorities — when required to comply with applicable UAE law or a valid legal process.

5. Cookies and Tracking

Our website uses minimal cookies necessary for operation (e.g., session handling). We use basic analytics to understand traffic patterns. You may disable cookies in your browser settings; this will not affect your ability to use the website.

6. Your Rights

Under UAE data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention obligations).
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at info@ichatai.ae. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), access controls, and regular security reviews. No system is 100% secure; however, we take all reasonable precautions to protect your information.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy:

• Email: info@ichatai.ae
• Address: CWS-1V-904477, 26th Floor, Amber Gem Tower, Ajman, UAE
• WhatsApp: +971 54 527 7350

iChat AI Automation is a brand of Nobody Knows Entertainment, registered in the UAE.